Bought pool in 2010.It started to rust in 2012, tried to get the situation remedied without any luck, did not know what parts to get the cost of the parts were obscene considering the cost of the pool new (that should have been my first clue, second clue was wehn they all started to go out of business.
Dealt with the rust in the pool...better then no pool when you have four kids. Then in 2014 tried again, found out about via www.mypoolwarranty.com and again, nothing was resolved. Namco sways they can not assist me since they are no longer in NJ??? Manufacturer is in Canada and impossible to get on phone or by email ....
I have attached photos...So disappointed, before this bought a used pool and had it for ten years with no problems, wish I had kept it. It is suppose to have a 25 year warranty!
I was told my a pool retailer that Namco parts are difficult to get...Nothing I can do now but I want everyone to know their pools are a waste of money and they do not stand by their product at all.Namco's website says they willl assist you in contacting the manufacturer for warranty assistance but thats only if you live in a state where they have a location, does that make any sense?
More Review Details
- Reason of review:
- Damaged or defective
- Preferred solution:
- Help me get the correct parts I need to fix the pool and since they are needed becuase they rusted out cover the cost of those parts.
- Monetary loss:
- Product or service
- 15 X 30 Atlantic Oval Pool
- Review category
- Plumbing fixtures
You May Also Like
- "Purewater Pools in Nepean Ontario sold us a Sundance tub 10 years ago. Sales and service was awesome. We "upgraded" as the Sundance was pretty worn out and this tub..."
- "Hello my name is Alan Gordon. I also had them put in an above ground pool. Very dissatisfied to say the least. Mark promised me a level pool. Well after..."
- "Buyer BEWARE!!! Had their spa cover for 9 months when the vinyl faded and the foam inside started degrading causing slumping. Owner blames it all on your abuse of their..."
- "These types of operations routinely make unsubstantiated demands. They don't even know if it's the right person or if they even owe money. This office is connected to..."
- "My Name is Maryann I am a real person. I am hear to defend Johnny The Healer! After seeing these horrible lies about Johnny the Healer i had to..."
- "I run an E-Commerce store targeting US demographic. Surprisingly in January my website got a Manual Penalty from Google (i got an email from Google regarding this) and in an..."
- "My Sister from AL Khor Qatar sent me money via trans fast worth P 20,223.35 which I received it at mlhuilier just only P 20,098.00. Where's the remaining P 125.35?..."
- "Last night, my wife and I attempted to book a flight for an upcoming trip for 6 members of our family using Orbitz.com. We entered all of the information for..."
- "Big time violation. The management allowed a lady who is a close friend to move everything from her filthy apartment into my 80 year old aunts apartment after the ***..."