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Namco Pools - Namco not standing behind their product
Namco Pools - Namco not standing behind their product
I was having a higher grade liner put into my 15 x 30 above ground pool because the pool was leaking from the bottom. This is what they found! I talked to Store 14 Warwick Rhode Island Manager Rick. He told me to email pictures and he would get back to me because he...
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#865917
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I too had an issue with a Namco pool liner and was getting the run around... I am not too sure if they are going to replace it or not, but I have reached out to them, sent them video's and didn't even have the pool for 1 year. They are supposed to have it replaced by...
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1.0
Product
#863219
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Bought a pool from Namco exactly two years ago this month. There is now rust all over and one rust spot has caused a hole in the wall and the liner. I've been going back and forth with Namco, the manufacturer and the liner company. Manufacturer offers 75% off a new...
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Anonymous
Anonymous

The number one reason pool walls and components rust and liners fail is because of soft water. If you properly maintained your calcium levels this would have never happened. I...

1.8
Product
I didn't like
  • Namco does not care about their customers
#861553
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Namco Pools Delivery Service Review

Was told pool would arrive in 7-10 days. Ended up taking 37 days with a ton of headache, stress, and phone calls. Customer service in cooperate is a joke.
2.0
Details
Advertised vs Delivered
Customer service
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#861278
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Namco Pools - Same issue
Namco Pools - Same issue
Namco Pools - Same issue
Bought pool in 2010. It started to rust in 2012, tried to get the situation remedied without any luck, did not know what parts to get the cost of the parts were obscene considering the cost of the pool new (that should have been my first clue, second clue was wehn...
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Product
#859981
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When I purchased my pool I didn't receive any of the chemicals or other accessories, once the pool was built I had to drive 45 min to pick everything up. I called customer service and asked to be contacted by a district manager. What a surprise , it has been about a...
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#841974
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We bought our pool in may of 2013. It was installed less than two weeks later. Its now April 2016 and our pool walls are rusted with some spots rysting completly through. Filed all the proper paperwork to be told it was a liner issue but they would be glad to sell us a...
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Product
#835620
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Do not buy the steel wall, rusted in 2 years. offered me a new one at $130 plus $200 shipping, Are you nuts? Why would I want the same wall. Their warranty people said we don't offer an aluminum pool wall. Now I need a new wall and liner plus some one to take this...
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Product
#827364
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This was our second purchase with Naamco in three years, with insurance. They covered nothing on either pool, as the steel rotted from inside out. Contacted manufacture and they told us to contact Naamco. Contacted Naamco, they told us to contact the manufacturer. ...
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1.0
#823334
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Namco Pools - 15 Ft Willow Pool collapsed after 5 years
Namco Pools - 15 Ft Willow Pool collapsed after 5 years
Namco Pools - 15 Ft Willow Pool collapsed after 5 years
Namco Pools - 15 Ft Willow Pool collapsed after 5 years
Namco Pools - 15 Ft Willow Pool collapsed after 5 years
Namco Pools - 15 Ft Willow Pool collapsed after 5 years
Namco Pools - 15 Ft Willow Pool collapsed after 5 years
Namco Pools - 15 Ft Willow Pool collapsed after 5 years
About 2 years after purchasing the pool a leak started on the hose going into the pool for the water output. It was dripping, very slowly, on the outside of the pool. At the end of the season we called the installers who came and replaced the piece going into the...
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Anonymous
Anonymous

I too have a Willow model (24ft) from Namco. It is 7 years old & has bad rust on top rails and we've been be able to feel rust under the liner on one side for several yea...

Anonymous
Anonymous

This happened in Wethersfield ct not in Kansas city

#696223
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