This was our second purchase with Naamco in three years, with insurance. They covered nothing on either pool, as the steel rotted from inside out. Contacted manufacture and they told us to contact Naamco. Contacted Naamco, they told us to contact the manufacturer. ...Read more
About 2 years after purchasing the pool a leak started on the hose going into the pool for the water output. It was dripping, very slowly, on the outside of the pool. At the end of the season we called the installers who came and replaced the piece going into the...Read more
Will never purchase products relating to Namco and/or Asahi Pools again. Rusted parts (clamps/trim under the white trim on top of pool) dropped into my pool in less than three years. These were supposed to be galvanized, then Asahi warehouse guy named "me" said parts...Read more
Bought a pool from Namco. The whole outside all the way around the pool is full of rust. The liner is completely ruined. When we told them about it and showed them pictures they said unfortunately that was not covered under warranty. We were told they could only give us 300 dollars towards the liner. Don't ever buy a pool from Namco. Ever......
Namco Pools Customer Care Review
Do not buy a pool from NAMCO! They do not care if your pool is rusted or if it has fell down during the winter! Corporate does not care about the customers at all! All they want is your money! They do not warranty nothing!
Above Ground Pool Review
Bought a new 21' above ground pool in the spring of 2011 this is our 5 th summer with it and now the pool wall is rusted and the liner is exposed namco told us the warranty does not cover rust namco pools suck - pissed off in Leominster ma
Pool parts (under white trim) rusted in under three years and dumped rust on to liner. Sold as galvanized, it's not galvanized. Namco stopped carrying Asahi pools, and all Asahi correspondence from person who will not give name or phone number, claim they're in...Read more
Joke of a company. I purchased a brand new pool cost close to 4k after everything was all said and done. Had about 2 seasons out of it and the pool walls started to rust and form little rust holes all around. Went and followed the store policy and provided an email...Read more
I didn't like
Purchased a pool and did not have it installed until end of Aug 2014, so it got very little use that year. I paid Namco to install the pool. Over the winter the liner ripped, water leaked out, and the walls collapsed and buckled. A family member pointed out that the...Read more
I was promised my Pool would arrive into 2 weeks or less this Saturday is going to be three weeks and nobody even bothered to call me ! I call ask what's going on the girl told me she couldn't do nothing for me because the warehouse was closed .so she just hang up the...Read more
I can't believe a namco pool is this cheaply made -- install was horrible, I was told the wall would straighten out as it filled. Really this didn't happen with the other 3 pools in my life time for install. Opened this year (bought May 2014). Opened pool to plastic...Read more
I didn't like
- Cover your warrenty
In June 2011 I purchased a pool from Namco a few months ago we noticed it was rusting and leaking. Not happy with the offer they are making a new wall for $900 and a new liner for $220 when I just paid $2500 in 2011. I can't imagine wanting to give them more $$ for a...Read more
I didn't like
4.13 bought vacuum head / pool vacuum hose... went out the door charged me double for the head and when i went back in they charged me a restocking fee...didn't open pool till 5/10 and the pool swivel hose was defective ..returned it but wouldn't give me the refund...Read more
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