I've called, emailed, facebook and Twitter, NO RESPONSE. I paid Namco $1200.00 to install the new 24' above ground pool I purchased from them. 5 weeks to deliver the pool, then the fun begins with the installer contracted through Namco. Starts off that it will cost me...Read more
I have the same name pool Morada 27 Ft round I got from Namco and my pool is doing the same think rusting all over the place and it’s only 5 years old this is ridiculous I’ve taking down pool for a living that are OLDER then this in BETTER condition than this now no...Read more
I recently went to the NAMCO Store located on RT20 , Worcester area and was greeted by the sales staff. Having been there before just last week actually I wanted to finalize my pool purchase. Store Manager Becca acted in a professional manner and answered all my...Read more
Installation company subcontractor Ragucci botched the installation....waited weeks for him to come see his mistake (object almost protruding through liner). Finally came and acknowledged mistake end of July 2017. Credit card company put it into dispute. Namco promised...Read more
Namco Pools - Rusted Junk
My 6 year old Namco pool is a piece of crap. Rotted and pitted wall. Started rusting the first year. Like everyone else absolutely no response on my warranty. Will the “New” Namco step up deal with these junk Chinese pools Namco sold to everyone that are now falling apart!? I notice their now selling US built pools.... New Namco help us out!!
Namco was taken over by a new company from Toronto Canada. It’s clear by the Staff in Nashua NH that they have a great attitude when dealing with us customers. The Manager, Rich was very professional and kept us smiling while learning about the different pools they...Read more
my company has installed well over 3000 pools and liners since 1999. Namco sell several brands of pools. the cheapest, lowest quality pool (of which we installed 1000`s), is made in China or Japan. Sold under the name "mighty sun" or "ashashie". These pools are very...Read more
I purchased a pool last year big fiasco, no one knew where my pool was. Finally reached corporate office got a different pool with upgraded liner. Needless to say the winter cover ripped and collapsed into the pool, revealing a giant tear in the liner. I kept wondering...Read more
Sixth season with a Morada 33 x18. Walls have totally rusted since last season. Contact customer service and are told, "we will process your claim in 7 business days. Just send us a few pictures ". 5 weeks later they tell me they are willing to sell me a new wall at...Read more
They had good service to spend 4k on a pool with insurance. Installation was a joke. They put in filter wrong and I had to fix myself they would not come back. Would not put ladder together either. Said not in their contract. Found out hole in liner. Probably done by...Read more
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