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Namco Pools - Broken hot tub

Nothing but problems have called customer service can’t get anyone out to fix it. Call the store get hung up on the managers can’t be bothered to talk to the customers.
Company wrote 0 public responses to the review from Sep 15.
1.0
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Advertised vs Delivered
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Diversity of Products or Services
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#1356622
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from day one issue with skimmer popping up when filter shut off and blocking door inlet to skimmer so when pump turned on for next cycle the pump would run dry because the door was blocking water from coming in. I eventually installed a check valve. Pool starting...
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Company wrote 0 private or public responses to the review from Aug 15.
#1330074
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All store's play phone games with phone systems. They shut them off and you can NEVER get threw! Total B.S. All store's play phone games with phone systems. They shut them off and you can NEVER get threw! Total B.S. All store's play phone games with phone systems. They...
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Company wrote 0 public responses to the review from Jul 11.
#1300916
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Namco Pools - Pool installation disaster
Namco Pools - Pool installation disaster
Namco Pools - Pool installation disaster
Namco Pools - Pool installation disaster
Namco Pools - Pool installation disaster
I've called, emailed, facebook and Twitter, NO RESPONSE. I paid Namco $1200.00 to install the new 24' above ground pool I purchased from them. 5 weeks to deliver the pool, then the fun begins with the installer contracted through Namco. Starts off that it will cost me...
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Company wrote 0 private or public responses to the review from Jun 12, 2017.
1.1
I didn't like
  • Installation process is a joke
#1059761
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Namco Pools - Didnotrecievecompletepoolpartsmissing

Did not get 1 top rail that goes between the buttress I have been back to where I purchased it and was told they would get it but it would be 4 was. That was in May it is now aproching Aug
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Jul 17.
1.0
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#1306115
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Namco Pools - Posts rotted

Only 5 yrs old and half of posts are rusted threw on bottoms
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Jun 15.
#1280919
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I called Namco corporate back and spoke to supervisor in installation and he was very rude and said that Namco is saying it’s my fault since I signed a contract. How is it my fault? Why don’t the pool installers up to date on the laws? The installer came back and put...
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Company wrote 0 public responses to the review from Jun 05.
#1272334
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Namco Pools - Store full of dummies in Poughkeepsie

Went to “new improved” Namco in Poughkeepsie Still full of idiots who don’t know anything about pools except for store manager. Poor guy is running around store crazy because staff including the red Assistant don’t know squat. I advise to go to Walmart or ocean state job lot to get cheap chems for pools. Same stuff anyway. Namco will never get their heads out of their butts!!!
Company wrote 0 private or public responses to the review from May 28.
1.6
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1265820
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Installation company subcontractor Ragucci botched the installation....waited weeks for him to come see his mistake (object almost protruding through liner). Finally came and acknowledged mistake end of July 2017. Credit card company put it into dispute. Namco promised...
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Company wrote 0 public responses to the review from May 22.
Anonymous
Anonymous

Hi I had the same problem. Ragucci the subcontractor completely botched my pool. Today, after 3 LONG months the new contractors sent to me from coporate fixed my pool. I thoug...

#1261904
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Bought a pool towards end of season , liner started leaking , towards botton off pool shortly after closing it ,pool drained out ,opened it this year ,found tears at seam of liner , thry refuse to install liner said its do to winter damage ,I told the *** it happened...
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Company wrote 0 public responses to the review from Jun 02.
1.0
#1270564
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