1st pool purchased at Namco lasted 15 yrs. collapsed from heavy snow. Purchased our 2nd pool never thinking it would be a very poor choice! It is an Asahi Pool in our 3rd season opening there was rust pieces all around the pool bottom Namco could of cared less! So...Read more
They had good service to spend 4k on a pool with insurance. Installation was a joke. They put in filter wrong and I had to fix myself they would not come back. Would not put ladder together either. Said not in their contract. Found out hole in liner. Probably done by...Read more
June 1st I ordered pool,parts, over 5oo bucks worth. I called numerous times to see what was taking so long and every time got a different answer. I was told when I ordered them it would be no more than 2 weeks. Well today is July 11 and they came.....the shipping...Read more
Namco Pools - Namco pool customer service
I have never come across such bad customer service in my life. My $10,000 pool has a leak and I can’t find anyone to help me find it. Basically dismissing me.
Namco Pools - Namco
I waited a half hour for customer service. I am still waiting for their call on my pool.
Namco Pools - Namco Is cheap for a reason
Top rails rusted,turnbuckles an botom support covers broken, on my second skimmer and need a third. Side walls buckled,pump motor burned out its 8 years old.Namco said i could sand the top rails and prime them or buy new top rails. But dissauded me from a warranty claim because it is an 8 year old pool.
Namco Pools - Pool wall rusted thru in 5 years
I went to open my pool at the start of the 2017 season. I noticed bubbling on the wall. As soon as i touched the touched the wall it let loose ant started leaking I cant get thru to anyone at namco to get the wall replaced. This pool is garbage and namco is even worse
My husband and I purchased a pool there today and the sales girl was new. She was very nice and I think she will be an asset to your company. I think there was really only 1 person who really knew alot about your pools and he was also very nice. It was very busy so it...Read more
Has anyone thought about pursing a class action law suit again NAMCO? We've had serious issues with them, as have many of you. I'd be willing to look into how to move it forward. We've contacted customer service in Sept 2016 after a bad install which has ruined our...Read more
Purchased a 24' x 48" pool in 2013 from Wappingers Falls, NY Namco. Sold me a Waterway 2hp motor with sand filter. I have had sand in my pool every year and every year I go to the store looking for help. I get the same old story, broken laterals, upright, spider...Read more
Sixth season with a Morada 33 x18. Walls have totally rusted since last season. Contact customer service and are told, "we will process your claim in 7 business days. Just send us a few pictures ". 5 weeks later they tell me they are willing to sell me a new wall at...Read more
I've called, emailed, facebook and Twitter, NO RESPONSE. I paid Namco $1200.00 to install the new 24' above ground pool I purchased from them. 5 weeks to deliver the pool, then the fun begins with the installer contracted through Namco. Starts off that it will cost me...Read more
Our pool was delivered 2 months late. We asked to buy everything to get the pool set up and completely running and they left out the sand that the filter needs. Instead of just giving it to use for our pool being 2 months late and for them not ordering everything when...Read more
My wife purchased a brand new pool,Costing over $2,000. I went to pick up a pool alarm since our town reguires one. Went to return it, did not realize my wife was getting in from a friend, same model never used, store emoyee says it's not returnable, when I purchased...Read more
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