Namco Pools - Broken hot tub
Nothing but problems have called customer service can’t get anyone out to fix it. Call the store get hung up on the managers can’t be bothered to talk to the customers.
from day one issue with skimmer popping up when filter shut off and blocking door inlet to skimmer so when pump turned on for next cycle the pump would run dry because the door was blocking water from coming in. I eventually installed a check valve. Pool starting...Read more
Namco Pools - Didnotrecievecompletepoolpartsmissing
Did not get 1 top rail that goes between the buttress I have been back to where I purchased it and was told they would get it but it would be 4 was. That was in May it is now aproching Aug
All store's play phone games with phone systems. They shut them off and you can NEVER get threw! Total B.S. All store's play phone games with phone systems. They shut them off and you can NEVER get threw! Total B.S. All store's play phone games with phone systems. They...Read more
Namco Pools - Posts rotted
Only 5 yrs old and half of posts are rusted threw on bottoms
I called Namco corporate back and spoke to supervisor in installation and he was very rude and said that Namco is saying it’s my fault since I signed a contract. How is it my fault? Why don’t the pool installers up to date on the laws? The installer came back and put...Read more
Bought a pool towards end of season , liner started leaking , towards botton off pool shortly after closing it ,pool drained out ,opened it this year ,found tears at seam of liner , thry refuse to install liner said its do to winter damage ,I told the *** it happened...Read more
Namco Pools - Store full of dummies in Poughkeepsie
Went to “new improved” Namco in Poughkeepsie Still full of idiots who don’t know anything about pools except for store manager. Poor guy is running around store crazy because staff including the red Assistant don’t know squat. I advise to go to Walmart or ocean state job lot to get cheap chems for pools. Same stuff anyway. Namco will never get their heads out of their butts!!!
Installation company subcontractor Ragucci botched the installation....waited weeks for him to come see his mistake (object almost protruding through liner). Finally came and acknowledged mistake end of July 2017. Credit card company put it into dispute. Namco promised...Read more
Namco Pools - Rusted Junk
My 6 year old Namco pool is a piece of crap. Rotted and pitted wall. Started rusting the first year. Like everyone else absolutely no response on my warranty. Will the “New” Namco step up deal with these junk Chinese pools Namco sold to everyone that are now falling apart!? I notice their now selling US built pools.... New Namco help us out!!
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