filters
state:
Show
city:
Show
product:
Show
Show

Namco Pools - Namco pool customer service

I have never come across such bad customer service in my life. My $10,000 pool has a leak and I can’t find anyone to help me find it. Basically dismissing me.
1.0
Details
Product or Service Quality
#1117424
Reply to reviews
1st pool purchased at Namco lasted 15 yrs. collapsed from heavy snow. Purchased our 2nd pool never thinking it would be a very poor choice! It is an Asahi Pool in our 3rd season opening there was rust pieces all around the pool bottom Namco could of cared less! So...
Read more
1.9
Product
#1095758
Reply to reviews
They had good service to spend 4k on a pool with insurance. Installation was a joke. They put in filter wrong and I had to fix myself they would not come back. Would not put ladder together either. Said not in their contract. Found out hole in liner. Probably done by...
Read more
2.4
#1087835
Reply to reviews
June 1st I ordered pool,parts, over 5oo bucks worth. I called numerous times to see what was taking so long and every time got a different answer. I was told when I ordered them it would be no more than 2 weeks. Well today is July 11 and they came.....the shipping...
Read more
Product
#1072965
Reply to reviews
Show

Namco Pools - Namco

I waited a half hour for customer service. I am still waiting for their call on my pool.
1.2
Details
Advertised vs Delivered
Customer service
Price Affordability
Product or Service Quality
Staff
#1071435
Reply to reviews

My husband and I purchased a pool there today and the sales girl was new. She was very nice and I think she will be an asset to your company. I think there was really only 1 person who really knew alot about your pools and he was also very nice. It was very busy so it...
Read more
3.4
I liked
  • So farso good
#1068744
Reply to reviews
Has anyone thought about pursing a class action law suit again NAMCO? We've had serious issues with them, as have many of you. I'd be willing to look into how to move it forward. We've contacted customer service in Sept 2016 after a bad install which has ruined our...
Read more
Anonymous
Jlsul

I would be interested. My pool wall is rusted, they said it's from a leak and can't cover it. Pool is only 3 yrs. old. They have been ignoring me for months.

Anonymous
Anonymous

I bought a pool and a patio set for $4000 in February . Pool was not installed properly in May. Try to get them to fix it to no avail. I finally had to hire another company to...

#1068512
Reply to reviews
Purchased a 24' x 48" pool in 2013 from Wappingers Falls, NY Namco. Sold me a Waterway 2hp motor with sand filter. I have had sand in my pool every year and every year I go to the store looking for help. I get the same old story, broken laterals, upright, spider...
Read more
1.0
Product
#1067638
Reply to reviews
Namco Pools - Awful people, even worse customer service
Namco Pools - Awful people, even worse customer service
Sixth season with a Morada 33 x18. Walls have totally rusted since last season. Contact customer service and are told, "we will process your claim in 7 business days. Just send us a few pictures ". 5 weeks later they tell me they are willing to sell me a new wall at...
Read more
1.0
Product
#1063980
Reply to reviews
Namco Pools - Pool installation disaster
Namco Pools - Pool installation disaster
Namco Pools - Pool installation disaster
Namco Pools - Pool installation disaster
Namco Pools - Pool installation disaster
I've called, emailed, facebook and Twitter, NO RESPONSE. I paid Namco $1200.00 to install the new 24' above ground pool I purchased from them. 5 weeks to deliver the pool, then the fun begins with the installer contracted through Namco. Starts off that it will cost me...
Read more
1.1
I didn't like
  • Installation process is a joke
#1059761
Reply to reviews