Bought a pool from Namco exactly two years ago this month. There is now rust all over and one rust spot has caused a hole in the wall and the liner.
I've been going back and forth with Namco, the manufacturer and the liner company. Manufacturer offers 75% off a new wall and $200 to ship it to my house. Liner company offers NOTHING. Namco, being so very generous, offers me $100 off of a liner or 10% off a new pool.
So, at this point, my 2 year old pool will cost me over $1,700 (including dismantle of old and install of new wall and liner), not to mention the cost to fill the pool again. Way to go Namco.... I will NEVER buy from them again.
Nor should you...
This reviewer shared experience about poor customer service and wants this business to read this review and look into the issue (if any) as the author lost $2000. The author is overall dissatisfied with Namco Pools. The most disappointing about pool from Namco Pools was namco does not care about their customers Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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