I too had an issue with a Namco pool liner and was getting the run around... I am not too sure if they are going to replace it or not, but I have reached out to them, sent them video's and didn't even have the pool for 1 year.
They are supposed to have it replaced by this Saturday, but we'll see... I am not holding my breath. I did open a claim with the Attorney General about their practices so that might have been what got them to FINALLY call me back.
Here is my Twitter page with the Video attached.
Product or Service Mentioned: Pool.
Reason of review: Bad quality.
Monetary Loss: $4000.