My wife purchased a brand new pool,Costing over $2,000. I went to pick up a pool alarm since our town reguires one. Went to return it, did not realize my wife was getting in from a friend, same model never used, store emoyee says it's not returnable, when I purchased...Read more
We purchased two San Marco patio sets, a 50” round table with 5 chairs and an 84x42 table with 8 chairs along with other patio furniture, spending a good amount of money. The round table within a month had rust building up on it. The table was replaced and within 2...Read more
About three years ago my pool started to rust for no reason, so we told this to the store and they told us to send them a picture. they said that they had a wall in the back room and they would work something out. so I asked who was going to do the work they told me...Read more
Stone Ridge, New York
Short Review on June 27, 2016
the installers suck..the company sucks..run the other way
Namco 21 Foot Round Pool Sunset Review
I purchase a pool in 2007 took cover off Holes in pool wall due to rust and rust on all top rails Rust on wall outside We removed the liner to check rest of pool all full of rust with holes Along base and inside and outside
Namco Pools Delivery Service Review
Was told pool would arrive in 7-10 days. Ended up taking 37 days with a ton of headache, stress, and phone calls. Customer service in cooperate is a joke.
Bought a pool from Namco. The whole outside all the way around the pool is full of rust. The liner is completely ruined. When we told them about it and showed them pictures they said unfortunately that was not covered under warranty. We were told they could only give us 300 dollars towards the liner. Don't ever buy a pool from Namco. Ever......
Had the marada model pool installed 2 weeks before I went on vacation. When I returned I had a bout 10 inches of water left in the pool. Called the installer he said it must be a faulty liner and to call Namco to have a replacement sent. Called the store next day and...Read more
I didn't like
- Poor customer service and lazy staff
I was having a higher grade liner put into my 15 x 30 above ground pool because the pool was leaking from the bottom. This is what they found! I talked to Store 14 Warwick Rhode Island Manager Rick. He told me to email pictures and he would get back to me because he...Read more
I too had an issue with a Namco pool liner and was getting the run around... I am not too sure if they are going to replace it or not, but I have reached out to them, sent them video's and didn't even have the pool for 1 year. They are supposed to have it replaced by...Read more
Bought a pool from Namco exactly two years ago this month. There is now rust all over and one rust spot has caused a hole in the wall and the liner. I've been going back and forth with Namco, the manufacturer and the liner company. Manufacturer offers 75% off a new...Read more
Bought pool in 2010. It started to rust in 2012, tried to get the situation remedied without any luck, did not know what parts to get the cost of the parts were obscene considering the cost of the pool new (that should have been my first clue, second clue was wehn...Read more
When I purchased my pool I didn't receive any of the chemicals or other accessories, once the pool was built I had to drive 45 min to pick everything up. I called customer service and asked to be contacted by a district manager. What a surprise , it has been about a...Read more
We bought our pool in may of 2013. It was installed less than two weeks later. Its now April 2016 and our pool walls are rusted with some spots rysting completly through. Filed all the proper paperwork to be told it was a liner issue but they would be glad to sell us a...Read more
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